FAQ

How do I Reset my SAFR SCAN to Factory Defaults
Reset Button Location Reset button is located in one of two places as described below. Current Shipping Models Earlier Housing Reset button located just...
Mon, 17 Jul, 2023 at 3:56 PM
What do I do if I lost my password to SAFR SCAN?
  if you have access to the email address you used when creating the account on the device, then use the ‘Forgot your password’ link when you try to log in...
Mon, 30 Jan, 2023 at 8:32 AM
How to interpret "Detection direction" in Tailgating
"Detection direction" setting in Tailgating has 2 options: "Inbound on entry only" and "Inbound on entry and exit". This artic...
Mon, 17 Jul, 2023 at 3:57 PM
Why RTSP video streams don't work?
SAFR SCAN can support playback of live video from the device over RTSP. To Configure RTSP streaming from SAFR SCAN, the streams must be 1) enabled in the Se...
Tue, 8 Aug, 2023 at 6:33 PM
How is SAFR SCAN Software Licensed?
SAFR Software is included with SAFR SCAN device at no extra charge.  SAFR SCAN itself is a one time cost and the software is provided for duration of produc...
Wed, 23 Aug, 2023 at 12:38 AM