Welcome
Login
Home
Solutions
How can we help you today?
Enter your search term here...
Search
Login
to submit a new ticket
Check ticket status
Knowledge base
General
News
9
Older News
February 2022 Release Notes
Helpdesk Account Info
May 2022 Release Notes
June 2022 Release Notes
View all 9
Getting Started
4
SAFR SCAN
SAFR
Step by Step guide to create software download account
How do I download software?
Getting Support
3
How to get support
SAFR Support Lifecycle Policy
Troubleshooting support portal access issues
Resellers
2
Create SAFR SCAN Software Accounts
Create SAFR Software Accounts
Documentation
App Documentation
6
Releases
Actions
Solutions
SAFR
SAFR Inside
View all 6
Access Control
3
Integrations
Readers
Guides
Video Surveillance
2
Software
Camera
SDK/API Documentation
3
SAFR Web API
SAFR SDK
SAFR Embedded SDK
SAFR Access Control
FAQ
8
How do I Reset my SAFR SCAN to Factory Defaults
What do I do if I lost my password to SAFR SCAN?
How to interpret "Detection direction" in Tailgating
Why RTSP video streams don't work?
How is SAFR SCAN Software Licensed?
View all 8
Quick Start
3
I have an account. Now what do I do?
How to add your first IP camera
Access Control Deployment Checklist
Secure Access
7
What is OSDP?
What benefits does OSDP provide over the Wiegand interface?
Can authentication modes be set on a schedule?
How do I disable storing of images?
What happens to events if SCAN goes offline?
View all 7
Installation
6
Can I mount SAFR SCAN to existing reader cutout at 42 in height?
What is the recommended height to mount SAFR SCAN?
SAFR SCAN Mounting Heights and ADA requirements
How to record the video stream from SAFR SCAN on a VMS platform
SAFR SCAN with firmware v1.10 is not allowing me to set static IP Address to 172.* network
View all 6
Access Cards
0
SDKs and APIs
1
Integration to SAFR SCAN via SAFR Platform
Troubleshooting
7
Server does not have valid SSL certificate error when connecting to SAFR Server
SAFR SCAN date/time is drifting day by day
Generate debug log for SAFR Key App
Reset SAFR SCAN
Liveness not working/Structured light pattern weak
View all 7
SAFR Surveilance
Cameras
4
Record RTSP Streams
How to change camera FPS by RTSP URL
Recognition in Low Light Conditions
What cameras does SAFR Support?
SAFR Desktop Client
5
How To Use Identity Recognition Threshold
Importing Faces From a Video Clip
How can I lock and unlock the SAFR screen in the iPhone SAFR client?
SAFR Video Processing Modes
Image Quality Metrics
GPU
13
How To Monitor GPU Utilization with nvidia-smi
If I change my GPU, do I need to re-install SAFR Server or the NVidia drivers?
Do I need to use NVidia brand video cards, or can I use NVidia cards from other manufacturers such as ASUS or ZOTAC?
Detect if GPU is throttling
How do I update my NVidia driver?
View all 13
General
36
How accurate is SAFR?
Does SAFR inform match probability?
Can SAFR scale to a large number of faces?
Can SAFR maintain a count of people located in a certain area?
Will SAFR match the same person at different stages of life or with variations like different hair styles or wearing glasses?
View all 36
SAFR Web Console
3
How do I Access the Web Console?
How to tune occupancy counting accuracy
What is Web Console Session Timeout?
Detection
5
Can SAFR do badge detection?
Does SAFR support QR code detection?
What is face-person association?
How does SAFR perform people counting?
How to interpret face coordinates in Event
Video Recognition Gateway (VIRGO)
10
Save and Restore VIRGO Settings
Handling Video Feed Failover
Creating and updating feeds from the Camera Analyzer
What is VIRGO?
Process files with VIRGO video feeds
View all 10
Accuracy
17
How do I ensure the accuracy of detected faces?
If a subject wears glasses, should they be registered with or without their glasses?
How do I automatically learn people?
How can I reduce false positive recognition for masked faces?
How do I search for an enrolled person?
View all 17
SAFR Actions
14
How To Handle No Match with Badges in SAFR Actions
Export Event Data
How to display dynamic messages on screen
How to trigger a script with SAFR actions
Controlling Door Locks
View all 14
Mask Detection
15
Does SAFR recognize if subjects have glasses and hats in addition to masks?
Does SAFR recognize subjects inside a vehicle?
If a person registers with a mask, will that have a significant negative impact on recognition when the person isn't wearing a mask?
When max occlusion is set to 1, occlusion is no longer being reported; only masks are. Is this expected?
Can mask detection work without occlusion detection being enabled?
View all 15
VMS Integrations
5
How to Limit Cardholder Groups Synced with Genetec
Milestone Tips and Tricks
Can I create a public link to a report or dashboard?
VMS Integration Functionality
Genetec Integration: Invalid TLS certificate error
Data Privacy
11
How does SAFR protect data?
What data does SAFR store?
What database does SAFR use, and is its data encrypted?
Are the communications between cameras and devices encrypted? If so, with what?
What data is being transferred between cameras SAFR Servers to perform video processing?
View all 11
Licensing
7
Will SAFR Server work if on an isolated network?
How often does SAFR Server update its license status with the Licensing Server?
What counts towards the 1MM queries per month limit for SAFR Cloud Licenses?
Performing Offline Licensing for SAFR Platform
Why do I get "Number of connected sources exceed license"
View all 7
Deployment
9
SAFR Deployment Best Practice
How much network bandwidth does SAFR require?
How to upgrade SAFR Cluster
Hardware Sizing Guidance
What are the system requirements for machines running SAFR components?
View all 9
Events
1
How can I count the number of matched and non-matched events?
SAFR Software
SAFR Server
20
Migrating Object Storage to new drive
SAFR Server Running Slow due to 100% Disk Usage
What user does the SAFR Server run under?
Does SAFR Server have logging?
Auto scaling and manual scaling of recognition load in SAFR Server
View all 20
General
1
How do I reset may SAFR Account password?
Privacy
1
Where and how does SAFR store images
SDKs and APIs
49
Why does my Python script succeed when run in terminal but not in SAFR Actions?
Import Users via Script
Event Pagination
SAFR SDK
How To Determine User Gaze Direction
View all 49
Special Topics
3
How To Work with SAFR Tags
How SAFR Software Roles and Permissions work
How To Create Network Trace File
SAFR Actions
1
Play sound with SAFR Actions
Help Desk Software
by Freshdesk