Getting Started 3

• Create SAFR Download Account
• Can I test drive SAFR?
• Is there training available?

Getting Support 5

• How to get support
• SAFR Support Lifecycle Policy
• Troubleshooting support portal access issues
• Remote Support Requirements and Best Practices
• Guidelines for Remote Installation Support - Access

Resellers 3

• Create Reseller Account
• Create Customer Account
• How do I purchase SAFR Surveillance Software?

App Documentation 9

• Releases
• Actions
• Solutions
• Server
• Reports

View all 9

Access Control 3

• Integrations
• Readers
• Guides

Video Surveillance 2

• Software
• Camera

SDK/API Documentation 3

• SAFR Web API
• SAFR SDK
• SAFR Embedded SDK

FAQ 9

• How do I Reset my SAFR SCAN to Factory Defaults
• What do I do if I lost my password to SAFR SCAN?
• How to interpret "Detection direction" in Tailgating
• Why RTSP video streams don't work?
• How is SAFR SCAN Software Licensed?

View all 9

Quick Start 3

• I have an account. Now what do I do?
• How to add your first IP camera
• Access Control Deployment Checklist

Secure Access 7

• What is OSDP?
• What benefits does OSDP provide over the Wiegand interface?
• Can authentication modes be set on a schedule?
• How do I disable storing of images?
• What happens to events if SCAN goes offline?

View all 7

Installation 10

• Can I mount SAFR SCAN to existing reader cutout at 42 in height?
• What is the recommended height to mount SAFR SCAN?
• SAFR SCAN Mounting Heights and ADA requirements
• How to record the video stream from SAFR SCAN on a VMS platform
• SAFR SCAN with firmware v1.10 is not allowing me to set static IP Address to 172.* network

View all 10

Access Cards 1

• How to interpret debug logging for access card reads

SDKs and APIs 1

• Integration to SAFR SCAN via SAFR Platform

Troubleshooting 11

• Server does not have valid SSL certificate error when connecting to SAFR Server
• SAFR SCAN date/time is drifting day by day
• Generate debug log for SAFR Key App
• Reset SAFR SCAN
• Liveness not working/Structured light pattern weak

View all 11

Cameras 4

• Record RTSP Streams
• How to change camera FPS by RTSP URL
• Recognition in Low Light Conditions
• What cameras does SAFR Support?

SAFR Desktop Client 4

• Importing Faces From a Video Clip
• How can I lock and unlock the SAFR screen in the iPhone SAFR client?
• SAFR Video Processing Modes
• Image Quality Metrics

GPU 14

• How To Monitor GPU Utilization with nvidia-smi
• If I change my GPU, do I need to re-install SAFR Server or the NVidia drivers?
• Do I need to use NVidia brand video cards, or can I use NVidia cards from other manufacturers such as ASUS or ZOTAC?
• Detect if GPU is throttling
• How do I update my NVidia driver?

View all 14

General 37

• How accurate is SAFR?
• Does SAFR inform match probability?
• Can SAFR scale to a large number of faces?
• Can SAFR maintain a count of people located in a certain area?
• Will SAFR match the same person at different stages of life or with variations like different hair styles or wearing glasses?

View all 37

SAFR Web Console 3

• How do I Access the Web Console?
• How to tune occupancy counting accuracy
• What is Web Console Session Timeout?

Detection 5

• Can SAFR do badge detection?
• Does SAFR support QR code detection?
• What is face-person association?
• How does SAFR perform people counting?
• How to interpret face coordinates in Event

Video Recognition Gateway (VIRGO) 10

• Save and Restore VIRGO Settings
• Handling Video Feed Failover
• Creating and updating feeds from the Camera Analyzer
• What is VIRGO?
• Process files with VIRGO video feeds

View all 10

Accuracy 19

• How do I ensure the accuracy of detected faces?
• If a subject wears glasses, should they be registered with or without their glasses?
• How do I automatically learn people?
• How can I reduce false positive recognition for masked faces?
• How do I search for an enrolled person?

View all 19

SAFR Actions 14

• How To Handle No Match with Badges in SAFR Actions
• Export Event Data
• How to display dynamic messages on screen
• How to trigger a script with SAFR actions
• Controlling Door Locks

View all 14

Mask Detection 15

• Does SAFR recognize if subjects have glasses and hats in addition to masks?
• Does SAFR recognize subjects inside a vehicle?
• If a person registers with a mask, will that have a significant negative impact on recognition when the person isn't wearing a mask?
• When max occlusion is set to 1, occlusion is no longer being reported; only masks are. Is this expected?
• Can mask detection work without occlusion detection being enabled?

View all 15

VMS Integrations 5

• How to Limit Cardholder Groups Synced with Genetec
• Milestone Tips and Tricks
• Can I create a public link to a report or dashboard?
• VMS Integration Functionality
• Genetec Integration: Invalid TLS certificate error

Data Privacy 11

• How does SAFR protect data?
• What data does SAFR store?
• What database does SAFR use, and is its data encrypted?
• Are the communications between cameras and devices encrypted? If so, with what?
• What data is being transferred between cameras SAFR Servers to perform video processing?

View all 11

Licensing 7

• Will SAFR Server work if on an isolated network?
• How often does SAFR Server update its license status with the Licensing Server?
• What counts towards the 1MM queries per month limit for SAFR Cloud Licenses?
• Performing Offline Licensing for SAFR Platform
• Why do I get "Number of connected sources exceed license"

View all 7

Deployment 9

• SAFR Deployment Best Practice
• How much network bandwidth does SAFR require?
• How to upgrade SAFR Cluster
• Hardware Sizing Guidance
• What are the system requirements for machines running SAFR components?

View all 9

Events 2

• How can I count the number of matched and non-matched events?
• Why is SAFR isn't SAFR reporting people as stranger?

SAFR Server 25

• Migrating Object Storage to new drive
• SAFR Server Running Slow due to 100% Disk Usage
• What user does the SAFR Server run under?
• Does SAFR Server have logging?
• Auto scaling and manual scaling of recognition load in SAFR Server

View all 25

General 2

• How do I reset may SAFR Account password?
• Setting offline feed duration to prevent automatic deletion

Privacy 1

• Where and how does SAFR store images

SDKs and APIs 49

• Why does my Python script succeed when run in terminal but not in SAFR Actions?
• Import Users via Script
• Event Pagination
• SAFR SDK
• How To Determine User Gaze Direction

View all 49

Special Topics 4

• How To Work with SAFR Tags
• How SAFR Software Roles and Permissions work
• How To Create Network Trace File
• How to request a SAFR Server License hardware binding reset

SAFR Actions 2

• Play sound with SAFR Actions
• Ensuring SAFR has been able to fully recognize a face before trigging action

Troubleshooting 2

• Capture a Windows Event Log
• Enable Debug Logging for External PACS Sync