SAFR Helpdesk

Product News 1

• Can I test drive SAFR?

App Documentation 7

• SAFR Documentation
• SAFR Inside
• VMS Integration Guides
• Video Recognition Gateway (VIRGO)
• Actions Relay Event Service (ARES)

View all 7

SDK/API Documentation 4

• SAFR SDK Documentation
• SAFR Embedded SDK
• SAFR Web API
• What are all the image IDs used in SAFR Events?

Your account 0

Quick Start 2

• I have an account. Now what do I do?
• How to add your first IP camera

General 40

• Can you connect to the same camera multiple times?
• Can SAFR count and calculate the number of faces in the frame?
• Can event images include the overlay data on the image?
• Can SAFR recognize objects like car license plates?
• How accurate is SAFR?

View all 40

Configuration 3

• How do I ensure the accuracy of detected faces?
• How do I automatically learn people?
• How can I lock and unlock the SAFR screen in the iPhone SAFR client?

Detection 3

• What is face-person association?
• How does SAFR perform people counting?
• How to interpret face coordinates in Event

Recognition 5

• If a subject wears glasses, should they be registered with or without their glasses?
• How do I search for an enrolled person?
• Will registering with mask impact recognition?
• Does face recognition accuracy vary with age?
• What effect does adding multiple face images to person identity have?

Mask Detection 15

• Does SAFR recognize if subjects have glasses and hats in addition to masks?
• Does SAFR recognize subjects inside a vehicle?
• If a person registers with a mask, will that have a significant negative impact on recognition when the person isn't wearing a mask?
• When max occlusion is set to 1, occlusion is no longer being reported; only masks are. Is this expected?
• Can mask detection work without occlusion detection being enabled?

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Secure Access 2

• What is OSDP?
• What benefits does OSDP provide over the Wiegand interface?

Hardware/Network 4

• What kind of cameras do you recommend?
• How much network bandwidth does SAFR require?
• What are the system requirements for machines running SAFR components?
• Does SAFR support operation on virtual machines?

Data Privacy 11

• How does SAFR protect data?
• What data does SAFR store?
• What database does SAFR use, and is its data encrypted?
• Are the communications between cameras and devices encrypted? If so, with what?
• What data is being transferred between cameras SAFR Servers to perform video processing?

View all 11

APIs and SDKs 22

• Why does my Python script succeed when run in terminal but not in SAFR Actions?
• How To Determine User Gaze Direction
• How much storage does SAFR Embedded SDK need for the Identity Database?
• What types of SDKs are available?
• How do the SAFR SDK work?

View all 22

Deployment 10

• Do I need to use NVidia brand video cards, or can I use NVidia cards from other manufacturers such as ASUS or ZOTAC?
• Does SAFR Server have logging?
• What options are available for deployment?
• What is VIRGO?
• Which SAFR components support managing VIRGO video feeds?

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VMS 1

• Can I create a public link to a report or dashboard?

Security 4

• How does SAFR mitigate the risk that a malicious actor may try to trick SAFR with a recorded video file?
• Does SAFR support external key management?
• Does SAFR support tamper-resistant hardware devices?
• Does SAFR support hardware security modules?

Installation 2

• If I change my video card, do I need to reinstall SAFR Server or the NVidia drivers?
• What user does the SAFR Server run under?

Licensing 3

• Will SAFR Server work if on an isolated network?
• How often does SAFR Server update its license status with the Licensing Server?
• What counts towards the 1MM queries per month limit for SAFR Cloud Licenses?

SAFR Portal 0

SAFR Mobile Client 0

SAFR Desktop Client 3

• How To Use Identity Recognition Threshold
• Importing Faces From a Video Clip
• SAFR Video Processing Modes

SAFR Web Console 3

• Manually Enroll People via the Web Console or Desktop Client
• How do I Access the Web Console?
• What is Web Console Session Timeout?

SAFR Server 3

• SAFR Server Running Slow due to 100% Disk Usage
• Auto scaling and manual scaling of recognition load in SAFR Server
• Changing accounts with SAFR Server

Video Recognition Gateway (VIRGO) 6

• Save and Restore VIRGO Settings
• Handling Video Feed Failover
• Creating and updating feeds from the Camera Analyzer
• Process files with VIRGO (Video Feeds)
• Auto scaling and manual scaling of detection loads in VIRGO

View all 6

SAFR Actions (ARES) 9

• How To Handle No Match with Badges in SAFR Actions
• How to trigger a script with SAFR actions
• Using Multiple April Tags
• SAFR actions CSV writer example
• Script does not work when run by SAFR Actions

View all 9

SAFR Reports 1

• Available Reports

SDKs and APIs 15

• SAFR SDK
• SAFR Embedded SDK
• SAFR REST APIs
• What are the Differences Between the SAFR SDK, SAFR Embedded SDK, and SAFR REST API?
• Updating Identities via the Web API

View all 15

Video Management System (VMS) Integrations 3

• How to Limit Cardholder Groups Synced with Genetec
• Milestone Tips and Tricks
• VMS Integration Functionality

Data Import / Export 1

• Import Users via Script

Forensic Analysis 1

• How To Monitor GPU Utilization with nvidia-smi

Event to Actions 2

• Export Event Data
• Controlling Door Locks

Occupancy Counting 1

• How to tune occupancy counting accuracy

Server Administration 1

• Migrating Object Storage to new drive

REST API Samples 0

Site and Cameras 5

• How to Convert Camera Focal Length to Angle of View
• How to change camera FPS by RTSP URL
• Record RTSP Streams
• Recognition in Low Light Conditions
• How to use the SAFR Camera Selection Tool

Hardware Sizing 2

• Detect if GPU is throttling
• Hardware Sizing Guidance

Server 1

• SAFR Deployment Best Practice

Troubleshooting 2

• Crash Dump Analysis for iOS
• SAFR connected to Milestone camera reports "Unable to connect to toolkit" error