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Knowledge base
General
Product News
1
Can I test drive SAFR?
App Documentation
7
SAFR Documentation
SAFR Inside
VMS Integration Guides
Video Recognition Gateway (VIRGO)
Actions Relay Event Service (ARES)
View all 7
SDK/API Documentation
4
SAFR SDK Documentation
SAFR Embedded SDK
SAFR Web API
What are all the image IDs used in SAFR Events?
Getting started
Your account
0
Quick Start
2
I have an account. Now what do I do?
How to add your first IP camera
FAQs:
General
40
Can you connect to the same camera multiple times?
Can SAFR count and calculate the number of faces in the frame?
Can event images include the overlay data on the image?
Can SAFR recognize objects like car license plates?
How accurate is SAFR?
View all 40
Configuration
3
How do I ensure the accuracy of detected faces?
How do I automatically learn people?
How can I lock and unlock the SAFR screen in the iPhone SAFR client?
Detection
3
What is face-person association?
How does SAFR perform people counting?
How to interpret face coordinates in Event
Recognition
5
If a subject wears glasses, should they be registered with or without their glasses?
How do I search for an enrolled person?
Will registering with mask impact recognition?
Does face recognition accuracy vary with age?
What effect does adding multiple face images to person identity have?
Mask Detection
15
Does SAFR recognize if subjects have glasses and hats in addition to masks?
Does SAFR recognize subjects inside a vehicle?
If a person registers with a mask, will that have a significant negative impact on recognition when the person isn't wearing a mask?
When max occlusion is set to 1, occlusion is no longer being reported; only masks are. Is this expected?
Can mask detection work without occlusion detection being enabled?
View all 15
Secure Access
2
What is OSDP?
What benefits does OSDP provide over the Wiegand interface?
Hardware/Network
4
What kind of cameras do you recommend?
How much network bandwidth does SAFR require?
What are the system requirements for machines running SAFR components?
Does SAFR support operation on virtual machines?
Data Privacy
11
How does SAFR protect data?
What data does SAFR store?
What database does SAFR use, and is its data encrypted?
Are the communications between cameras and devices encrypted? If so, with what?
What data is being transferred between cameras SAFR Servers to perform video processing?
View all 11
APIs and SDKs
22
Why does my Python script succeed when run in terminal but not in SAFR Actions?
How To Determine User Gaze Direction
How much storage does SAFR Embedded SDK need for the Identity Database?
What types of SDKs are available?
How do the SAFR SDK work?
View all 22
Deployment
10
Do I need to use NVidia brand video cards, or can I use NVidia cards from other manufacturers such as ASUS or ZOTAC?
Does SAFR Server have logging?
What options are available for deployment?
What is VIRGO?
Which SAFR components support managing VIRGO video feeds?
View all 10
VMS
1
Can I create a public link to a report or dashboard?
Security
4
How does SAFR mitigate the risk that a malicious actor may try to trick SAFR with a recorded video file?
Does SAFR support external key management?
Does SAFR support tamper-resistant hardware devices?
Does SAFR support hardware security modules?
Installation
2
If I change my video card, do I need to reinstall SAFR Server or the NVidia drivers?
What user does the SAFR Server run under?
Licensing
3
Will SAFR Server work if on an isolated network?
How often does SAFR Server update its license status with the Licensing Server?
What counts towards the 1MM queries per month limit for SAFR Cloud Licenses?
Applications
SAFR Portal
0
SAFR Mobile Client
0
SAFR Desktop Client
3
How To Use Identity Recognition Threshold
Importing Faces From a Video Clip
SAFR Video Processing Modes
SAFR Web Console
3
Manually Enroll People via the Web Console or Desktop Client
How do I Access the Web Console?
What is Web Console Session Timeout?
SAFR Server
3
SAFR Server Running Slow due to 100% Disk Usage
Auto scaling and manual scaling of recognition load in SAFR Server
Changing accounts with SAFR Server
Video Recognition Gateway (VIRGO)
6
Save and Restore VIRGO Settings
Handling Video Feed Failover
Creating and updating feeds from the Camera Analyzer
Process files with VIRGO (Video Feeds)
Auto scaling and manual scaling of detection loads in VIRGO
View all 6
SAFR Actions (ARES)
9
How To Handle No Match with Badges in SAFR Actions
How to trigger a script with SAFR actions
Using Multiple April Tags
SAFR actions CSV writer example
Script does not work when run by SAFR Actions
View all 9
SAFR Reports
1
Available Reports
SDKs and APIs
15
SAFR SDK
SAFR Embedded SDK
SAFR REST APIs
What are the Differences Between the SAFR SDK, SAFR Embedded SDK, and SAFR REST API?
Updating Identities via the Web API
View all 15
Video Management System (VMS) Integrations
3
How to Limit Cardholder Groups Synced with Genetec
Milestone Tips and Tricks
VMS Integration Functionality
How To
Data Import / Export
1
Import Users via Script
Forensic Analysis
1
How To Monitor GPU Utilization with nvidia-smi
Event to Actions
2
Export Event Data
Controlling Door Locks
Occupancy Counting
1
How to tune occupancy counting accuracy
Server Administration
1
Migrating Object Storage to new drive
REST API Samples
0
Deployments
Site and Cameras
5
How to Convert Camera Focal Length to Angle of View
How to change camera FPS by RTSP URL
Record RTSP Streams
Recognition in Low Light Conditions
How to use the SAFR Camera Selection Tool
Hardware Sizing
2
Detect if GPU is throttling
Hardware Sizing Guidance
Server
1
SAFR Deployment Best Practice
SAFR Internal
Troubleshooting
2
Crash Dump Analysis for iOS
SAFR connected to Milestone camera reports "Unable to connect to toolkit" error
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