FAQ 9

• How do I Reset my SAFR SCAN to Factory Defaults
• What do I do if I lost my password to SAFR SCAN?
• How to interpret "Detection direction" in Tailgating
• Why RTSP video streams don't work?
• How is SAFR SCAN Software Licensed?

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Quick Start 3

• I have an account. Now what do I do?
• How to add your first IP camera
• Access Control Deployment Checklist

Secure Access 7

• What is OSDP?
• What benefits does OSDP provide over the Wiegand interface?
• Can authentication modes be set on a schedule?
• How do I disable storing of images?
• What happens to events if SCAN goes offline?

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Installation 10

• Can I mount SAFR SCAN to existing reader cutout at 42 in height?
• What is the recommended height to mount SAFR SCAN?
• SAFR SCAN Mounting Heights and ADA requirements
• How to record the video stream from SAFR SCAN on a VMS platform
• SAFR SCAN with firmware v1.10 is not allowing me to set static IP Address to 172.* network

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Access Cards 1

• How to interpret debug logging for access card reads

SDKs and APIs 1

• Integration to SAFR SCAN via SAFR Platform

Troubleshooting 11

• Server does not have valid SSL certificate error when connecting to SAFR Server
• SAFR SCAN date/time is drifting day by day
• Generate debug log for SAFR Key App
• Reset SAFR SCAN
• Liveness not working/Structured light pattern weak

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