If you get the following error when to SAFR Server or an external 3rd party server, check the device time under System > Date and Time and ensure correct...

Drift is likely if we have NTP enabled but can't reach the NTP server.  Please ensure SAFR  NTP time server is reachable from the network where SAFR SCA...

SAFR Key app is SAFR's mobile credential app which allows seamless 2 factor authentication (Face+Phone) with SAFR SCAN.  If your phone is having issues ...

Following process describes how to Reset SAFR SCAN and ensure it has default settings.  If SAFR SCAN is not connected to SAFR Server or SAFR Cloud, you can ...

If you find that the Anti-spoofing (liveness) is not working well, check the light pattern emitted by the structured light projector (SLP) by changing video...

Calibrating 3D Structured Light Sensor If the device experiences a shock, the 3D sensor may go out of calibration which will prevent SAFR from verifying li...

SAFR SCAN Web Console can generate debug log to help troubleshoot problems.  This article explains how. Open SAFR SCAN Web Console Add “&debug=1” ...

This article explains how to restore a device to normal operating state if display is flashing on and off at boot time. The proceedure is to press reset...

This article describes how to record a video from SAFR SCAN or SAFR Camera.  This may be requested by support for purposes or reproducing issues occurring i...

This article describes how to enable Recognition Details Overlay for SAFR SCAN or SAFR Camera video preview.  This may be requested by support for purposes ...