Troubleshooting

Server does not have valid SSL certificate error when connecting to SAFR Server
If you get the following error when to SAFR Server or an external 3rd party server, check the device time under System > Date and Time and ensure correct...
Tue, 21 Mar, 2023 at 4:21 PM
SAFR SCAN date/time is drifting day by day
Drift is likely if we have NTP enabled but can't reach the NTP server.  Please ensure SAFR  NTP time server is reachable from the network where SAFR SCA...
Wed, 10 May, 2023 at 7:52 AM
Generate debug log for SAFR Key App
SAFR Key app is SAFR's mobile credential app which allows seamless 2 factor authentication (Face+Phone) with SAFR SCAN.  If your phone is having issues ...
Tue, 19 Dec, 2023 at 11:34 AM
Reset SAFR SCAN
Following process describes how to Reset SAFR SCAN and ensure it has default settings.  If SAFR SCAN is not connected to SAFR Server or SAFR Cloud, you can ...
Tue, 19 Dec, 2023 at 12:34 PM
Liveness not working/Structured light pattern weak
If you find that the Anti-spoofing (liveness) is not working well, check the light pattern emitted by the structured light projector (SLP) by changing video...
Fri, 29 Dec, 2023 at 12:25 PM
How to Calibrate SAFR SCAN Structured Light Projector
Calibrating 3D Structured Light Sensor If the device experiences a shock, the 3D sensor may go out of calibration which will prevent SAFR from verifying li...
Fri, 5 Jan, 2024 at 2:11 PM
Obtain debug logs for SAFR SCAN
SAFR SCAN Web Console can generate debug log to help troubleshoot problems.  This article explains how. Open SAFR SCAN Web Console Add “&debug=1” ...
Sat, 11 May, 2024 at 10:53 PM