Troubleshooting
If you get the following error when to SAFR Server or an external 3rd party server, check the device time under System > Date and Time and ensure correct...
Tue, 21 Mar, 2023 at 4:21 PM
Drift is likely if we have NTP enabled but can't reach the NTP server. Please ensure SAFR NTP time server is reachable from the network where SAFR SCA...
Wed, 10 May, 2023 at 7:52 AM
SAFR Key app is SAFR's mobile credential app which allows seamless 2 factor authentication (Face+Phone) with SAFR SCAN. If your phone is having issues ...
Tue, 19 Dec, 2023 at 11:34 AM
Following process describes how to Reset SAFR SCAN and ensure it has default settings. If SAFR SCAN is not connected to SAFR Server or SAFR Cloud, you can ...
Tue, 19 Dec, 2023 at 12:34 PM
If you find that the Anti-spoofing (liveness) is not working well, check the light pattern emitted by the structured light projector (SLP) by changing video...
Fri, 29 Dec, 2023 at 12:25 PM
Calibrating 3D Structured Light Sensor If the device experiences a shock, the 3D sensor may go out of calibration which will prevent SAFR from verifying li...
Fri, 5 Jan, 2024 at 2:11 PM