Getting Support
SAFR offers Tier 3 support to certified resellers and Integrators of SAFR who in turn provide Tier 1 and Tier 2 support to their customers. Definitions an ...
Fri, 26 Jan, 2024 at 4:06 PM
SAFR Support Lifecycle Policy SAFR releases are supported for 2 years following release date For macOS, latest released version is supported For product...
Sat, 22 Feb, 2025 at 4:14 PM
This article explains some common issues with accessing the SAFR Support portal tips on troubleshooting them. Account Activation The most common pro...
Sat, 22 Feb, 2025 at 8:04 PM
To ensure a smooth and efficient remote support experience, customers should meet the following technical and connectivity requirements before scheduling a ...
Sun, 8 Jun, 2025 at 11:58 PM
SAFR Support team can help new integrators with first setup. SAFR typically grants 5 hours of remote support for new integrators. This article defines be...
Thu, 24 Jul, 2025 at 12:08 AM