Getting Support

How to get support
SAFR offers Tier 3 support to certified resellers and Integrators of SAFR who in turn provide Tier 1 and Tier 2 support to their customers.  Definitions an ...
Fri, 26 Jan, 2024 at 4:06 PM
How to file a SAFR Support Ticket
This article explains best practices for creating a support request on SAFR support portal. Two methods to file a ticket Email Web Form Regardle...
Sat, 18 Oct, 2025 at 7:41 PM
SAFR Support Lifecycle Policy
SAFR Support Lifecycle Policy SAFR releases are supported for 2 years following release date For macOS, latest released version is supported For product...
Sat, 22 Feb, 2025 at 4:14 PM
Troubleshooting support portal access issues
This article explains some common issues with accessing the SAFR Support portal tips on troubleshooting them. Account Activation The most common pro...
Sat, 22 Feb, 2025 at 8:04 PM
Remote Support Requirements and Best Practices
To ensure a smooth and efficient remote support experience, customers should meet the following technical and connectivity requirements before scheduling a ...
Sun, 8 Jun, 2025 at 11:58 PM
Guidelines for Remote Installation Support - Access
SAFR Support team can help new integrators with first setup.  SAFR typically grants 5 hours of remote support for new integrators.   This article defines be...
Thu, 24 Jul, 2025 at 12:08 AM
Free and Paid Support Options
Support is always included with SAFR products, but additional value comes with a Support and Updates (SUP) agreement. This article describes the differences...
Sat, 18 Oct, 2025 at 8:05 PM
Understanding SAFR's Tiered Support
SAFR Support Overview SAFR is committed to providing reliable, responsive support for our integrators and end users. Support is available to customers with...
Sat, 18 Oct, 2025 at 8:06 PM