SAFR Support team can help new integrators with first setup.  SAFR typically grants 5 hours of remote support for new integrators.   This article defines best practices to get the most out of a SAFR remote installation support session.  Please see Remote Support Requirements and Best Practices for general guidance to ensure remote support sessions are efficient and effective.


Remote setup support typically consists of the following:

  • SAFR Device (Reader or Camera) setup
  • SAFR Software Setup
  • Integration to PACS
  • Troubleshooting as needed


A generalized checklist is here.

 

Prep work (ahead of Remote setup)

These activities are performed by the integrator ahead of a remote session with SAFR Support staff.

  • Connect devices to POE and go thru 1strun (Update firmware, Check calibration) 
  • Physically mount readers if not testing in lab
  • Open ports
    • Devices->Server (Rows 1 & 2 here)
    • SAFR Server -> CCURE (Port 80), Avigilon (Port 443), AMAG (Port 1422), Genetec (Port 4590)
    • End User PC->SCAN (Rows 5 & 6 here)
  • Download & Install SAFR Platform to server
  • Obtain PACS Integration License
    • GSC-1SDK-REALN-FR / Qty: one per safr server
    • CC9WS-SAFR / Qty one per safr server
    • "Data Connect" license (Included with AMAG Enterprise). / Qty: one per safr server.
    • AC-SW-LIC-REST-6-P / Qty: one per safr server
    • IPC-094-RLNET01-B / Qty: one per reader
  • Wire and for OSDP or Wiegand

 

Remote setup session

These activities are performed via remote video/screen share call between Integrator and SAFR Support staff.

  • Configure OSDP or Wiegand to panel with panel feedback
  • Configure Card format on SCAN
  • Add person to SAFR SCAN and validate credentials to panel
  • Configure connection to CCURE for person sync
  • Other SAFR configuration as needed
    • Access mode (1FA, 2FA)
    • Email or SMS alerts
    • Tailgating alerts
    • Access denied notification
    • Pass through cards
    • Intercom (require SIP server or service)
    • Other?
  • End to End test – add person. Validate on reader