This article explains some common issues with accessing the SAFR Support portal tips on troubleshooting them.

Account Activation

The most common problem is activating an account.  This is most often caused by the activation email not being delivered.  The activation email is initiated by a SAFR team member.  

If you have not yet requested a SAFR Helpdesk Account, do so by sending email to [email protected] with the request to create a helpdesk account.  A team member will send out an activation email which has a link to set your account password.

If you were told an activation emails was sent and you did not receive it, please check your low priority inbox folder, your local email SPAM folders AND most importantly check the quarantine inbox of your corporate SPAM filtering solution.

Error logging in

SAFR Helpdesk accounts use different credentials than SAFR Download accounts.  The username is your email address.   Make sure you are using the correct email and password.  If needed, use the Forget Password link on the sign in page to update your password.