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Guidelines for Remote Installation Support - SAFR Camera

SAFR Support team can help new integrators with first setup.  SAFR typically grants 5 hours of remote support for new integrators.   This article defines best practices to get the most out of a SAFR remote installation support session.  Please see Remote Support Requirements and Best Practices for general guidance to ensure remote support sessions are efficient and effective.

Remote setup support typically consists of the following:

  • SAFR Camera setup
  • SAFR Software Setup
  • Integration to VMS
  • Troubleshooting as needed

A generalized checklist is here.

Prep work (ahead of Remote setup)

These activities are performed by the integrator ahead of a remote session with SAFR Support staff.

  • Physically mount cameras if not testing in lab / Run POE
  • Connect devices to POE and go thru 1strun (Update firmware, Focus camera) 
  • Open ports
    • Devices->Server (Rows 1 & 2 here)
    • SAFR Server -> Genetec (Port 4590), Avigilon (Port 443), Milestone (Port 80 or 443)
    • End User PC->Camera (Rows 5 & 6 here)
  • Download & Install SAFR Platform to server
  • Obtain VMS Integration License
    • Genetec:
      • Camera License
      • SDK License (for events/bookmarrks): GSC-1SDK-REALN-FR / Qty: one per camera
    • Milestone
      • Camera License

Remote setup session

These activities are performed via remote video/screen share call between Integrator and SAFR Support staff.

  • Have software downloaded and run thru installer ahead of time
  • Perform offline licensing if needed
  • Validate SAFR Server install / Perform clustering if applicable
  • Add person to SAFR Camera and validate face image quality
  • Configure connection to VMS
  • Configure and test notifications
  • End to End test – add person. walk thru, check notifications