This article explains how to reset the password for your SAFR On-Premises Server or SAFR Cloud account. If you are looking for how to reset the SAFR SCAN device password, please refer to What do I do if I lost my password to SAFR SCAN?
To change password on a SAFR Account, please go to http://safr.real.com/signin and click "Forgot your Account ID/Password?". This will allow you to reset password for either SAFR Cloud or SAFR On-Premises account. For On-Premises installations, the server must have access to the cloud. The change should take effect within a couple of hours or you may restart the server to accelerate the update.