The following error is likely due to a firewall blocking the SAFR Server from making a connection to the licensing server in order to acquire a license.

This is sometimes resolved by doing the following:

1. Click “Advanced Options”

2. Click “Manage Offline License”

3. Click the three buttons in a row

See more details on the three steps below:

When you submit, the license file will be loaded as shown below:

Click “Load License File”

Click “Download from Cloud…”

Enter your SAFR Credentials.  
Note: If this does not work, you can perform this step on another computer by copying the file from Step 1 using the “…” menu

When submitted, Step 1 and Step 2 will be completed as shown below.

Click “Install License File”.  You will be prompted for your SAFR account password.

You should see a message “License Successfully Installed” in green