SAFR Server licenses are bound to the hardware they are installed. If any of the following occur, the license must be reset:
- How computer hardware changes significantly
- SAFR Server is migrated to a new machine
- SAFR is uninstalled and re-installed
If license reset is needed for case #1, please send following to support@safr.com with subject line of "License reset":
- C:\Program Files\RealNetworks\SAFR\install.log
- C:\Program Files\RealNetworks\SAFR\covi\logs\covi-ws.log (or the dated file from the day upgrade was first attempted)
If license reset is needed for case #2 or #3, please take following actions:
- If still functional, shut down old server and provide same logs as indicated above
- Install new server and submit same logs as indicated above for new server