This article explains how to enable debug logging for synchronization to external access control systems.

1. Open Notepad as Administrator

2. Open following file:

3. Go to C:\Program Files\RealNetworks\SAFR\covi\app\config\covi\logback-spring.xml

4. Find following

   <logger name="com.real.rpcloud.covi.sync.external" level="WARN" additivity="false">
        <appender-ref ref="EXT_SYNC"/>
    </logger>

The change will take affect in 15 second.  No need to restart COVI Service.  This change impacts the following log file:

Go to C:\Program Files\RealNetworks\SAFR\covi\logs\ext-sync.log

Collect the log and review output for possible causes.  Submit the log to SAFR Support if cause cannot be discerned from the log.

Make sure to restore the log level to "WARN" to avoid consuming disk space unnecessarily.