This article describes how to create a SAFR Software Accounts.  There are two types of accounts:

  • SAFR Reseller Software Download Accounts give the reseller access to demo software free of charge and ability to create Customer Software Accounts. 
  • Customer Software Accounts allow your end customers to download and activate the software.


Create Reseller Software Download Account

If you already have a Reseller Software Download Account, skip ahead to next section.


If your organization does not already have a Reseller Account, take following actions to request one:

  1. Go to
  2. Click on Sign up to request a new Reseller Account
  3. Complete the form to request an account.
    • Reseller name, website, and country for your company
    • Enter your company email address
  4. Shortly after you will receive an email to confirm your email address.  Click the link to verify your email address.
  5. Your request is then sent to our sales operations team for processing.  You can expect a response typically within 4 business hours.  Feel free to contact us at if you have any questions.
  6. Once approved, you will receive an email with instructions on how to activate your account.


  • If you don't receive email,  check your corporate and local SPAM filters if they do not receive an email.  Email comes from 
  • For testing or demo licenses, a request an account as described below for a customer account but use your company name and email.  This will be set as a "TEST" license.

Create a Customer Software Account for each deployment

Use SAFR Cloud or SAFR On-Premises Server to manage multiple devices centrally and synchronize people from your access control software.  


If using SAFR Cloud,  end user can connect SAFR Video Gateway at multiple independent local area networks (LANs) to a single SAFR Cloud Customer Account as long as network firewalls allow for outbound HTTPS. 


If using SAFR Server, one SAFR On-Premises Customer Account is required for each LAN where SAFR will be installed, assuming routing is not available between each LAN.  A single customer of SAFR SCAN may have multiple accounts if needed.


To create a SAFR Cloud or SAFR On-Premises Server perform following steps:

  1. Go to
  2. Sign in with your SAFR Reseller Account credentials.
  3. Choose “Request customer account” in account menu in upper right.
  4. Choose the Enterprise license type.
  5. Choose SAFR Cloud or SAFR On-Premises
  6. Complete the form to request a license.
    • Enterprise name, website, and country should be the organization where SAFR is deployed.
    • Email should be the user that will manage the license.
  7. An email will be sent to the email address indicated above to activate the license and set a password.