This article explains information about your SAFR Hekpdesk account


Each partner or customer being supported by the SAFR pre and post-sales engineering team has access to the SAFR Helpdesk which provides following functionality:

  • Knowledge Base to help answer questions about SAFR
  • Ticketing system to ask questions / get answers
  • Chat or Phone (US and Canada Only)
  • Ability to check ticket status for open tickets in your account


How to submit tickets

  • Send email to support@safr.com(this is automatically turned into at ticket and all response to the ticket will go to the same email
    • Add any number of people to the cc list and the will be updated about responses
  • Fill out the ticket form at https://support.safr.com/support/tickets
  • Submit request via chat at https://support.safr.com
  • Call SAFR Support team at 73-73-73-2743 (SASA-SAFR-HD) (North America only)


Submitted tickets or chat requests are routed to the Technical Contact in charge of your account.  If primary contacts are unavailable, request will be routed to a backup contact so that tickets do not go unanswered.


For each partner or customer, there will be an account.  The account can have one or more contacts.  A contact ay be a technical or business contact.


SAFR Helpdesk allows for following:

  • Multiple contacts from a single account can have helpdesk access
  • Tickets created under an account are visible by all contacts in that account
  • Contacts within an account can be activated or deactivated any time (do this via a support ticket)
  • When submitting a request, you can add others in your account as ticket cc – all persons set as cc on a ticket will get notification of all updates


If you have any questions about our support portal, please send them to support@safr.com.