Enable Debug Logging for PACS External Identify Sync

This article explains how to increase the log level to aid in investigation of synchronization issues with access control systems.

About Disk Usage - Debug logging can consume a lot of disk space.  Make sure to revert log levels once necessary information has been collected.

Perform following steps to enable debug logging. 

1. Open Notepad as Administrator

2. Open following file:
   Go to C:\Program Files\RealNetworks\SAFR\covi\app\config\covi\logback-spring.xml
3. Find following text
       <logger name="com.real.rpcloud.covi.sync.external" level="INFO" additivity="false">
           <appender-ref ref="EXT_SYNC"/>
       </logger>
   
   
4. Change ""WARN"" to ""DEBUG""
5. The change will take affect in 15 second.  No need to restart Services.
6.  Take action to cause the needed logs.
   1. Full Sync: Run Reconfigure Sync for the integration (Tools > System Configuration > Re Configure Sync)
   2. Incremental Sync: Make updates to some person record in access control system.
7. Collect the following log file and review output for possible causes. 
   C:\Program Files\RealNetworks\SAFR\covi\logs\ext-sync.log
8. Submit the log to SAFR Support if cause cannot be discerned from the log.
9. Restore the log level to ""WARN"" to avoid consuming disk space unnecessarily