Enable Debug Logging for External PACS Sync

This article explains how to enable debug logging for synchronization to external access control systems.

1. Open Notepad as Administrator

2. Open following file:

3. Go to C:\Program Files\RealNetworks\SAFR\covi\app\config\covi\logback-spring.xml

4. Find following

The change will take affect in 15 second.  No need to restart COVI Service.  

6.  Take action to cause the needed logs.

Full Sync: Run Reconfigure Sync for the integration (Tools > System COnfiguration > Reconfigure Synv""

Incremental Sync: Make updates to some person record in access control system.

7. Collect the log and review output for possible causes.  

This change impacts the following log file:

Go to C:\Program Files\RealNetworks\SAFR\covi\logs\ext-sync.log

8. Submit the log to SAFR Support if cause cannot be discerned from the log.

9. Make sure to restore the log level to ""WARN"" to avoid consuming disk space unnecessarily.