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Check Sync Delay from Server to SCAN/Camera

Sync delay from SAFR Server to SCAN

  1. Perform update of person record
  2. Get copy of httpd\logs\ssl_request_log in SAFR Application directory
  3. Look for lines with following:
    [15/May/2025:16:59:59 -0700] 10.124.13.9 TLSv1.3 TLS_AES_256_GCM_SHA384 ""GET /sync/people?since=1747353593484&until=1747353595709&start-index=0&seq-index=0&sync-version=3&with-access=SAFR%20SC800&list-excluded=true&destination=ab7fbcd9-37b2-4e3b-acbb-2cd334d97dfb&startIndexState=0 HTTP/1.1"" 172 200 3 8081 ""SAFR-Inside/2.1.200"" ""SAFR-Camera-65E570"" ""-""
  4. Observe the value of since query parameter and the user agent
    • If since=0, then this is a full sync.  This should only occur if change to reader zones was made
    • User agent will indicate the client type (above for SAFR SCAN or SAFR Camera) and the name of the device